Budgettruck Deep Dive Review (2026): Who Should Actually Use It

Numerous reviewers report issues with Budget Truck Rental canceling reservations at the last minute or not having trucks available despite confirmed bookings. This caused significant disruptions to moving plans, forcing customers to scramble for alternatives, as one reviewer stated, "They called me the day before to say no vans would be available. Too late to book from somewhere else causing a last minute scramble to change plans, hotel, and all other parts of the move."

Many reviewers complain about the poor condition of Budget trucks, citing issues such as flat tires, broken suspensions, dirty interiors, and malfunctioning equipment. Several reviewers described trucks that were unsafe to drive, with one stating, "Vehicles are not inspected/maintained/serviced - you are risking your life on the road with flat tires, broken suspension, and so on."

A significant number of reviewers express dissatisfaction with Budget Truck Rental's customer service, describing representatives as unhelpful, rude, and incompetent. Customers reported long wait times, difficulty reaching a live person, and being hung up on, as one reviewer noted, "I called the Preston office to discuss, and spoke to “Steven”. He was extremely rude, wouldn’t allow me to speak, then after raising his voice at me and talking over me, he actually HUNG UP ON ME!!!"

Some reviewers report issues with unexpected charges and difficulties in getting their deposits refunded. Customers claimed they were charged for damages they didn't cause or had trouble getting refunds processed, with one reviewer stating, "After I returned the car - with a full tank, having been run through the car wash and vacuumed, so that it was in the same condition as I received it - the company refused to refund the full amount of the hire deposit I paid."

Several reviewers mention issues with being sent to incorrect locations or having difficulty finding the Budget Truck Rental office. This led to wasted time and frustration, as one reviewer recounted, "We booked Budget Truck Rental with pickup at 4:00PM from '10220 Palm River Rd ,Tampa, FL, 33619'. This address also showing 'EMBASSY SUITES BY HILTON '...Possibly 10 min late then pickup time of 4:00PM. When we reached, we show rental office is inside hotel. And when we reached, office was closed."